Decisions, Decisions
April 18, 2005
Today, three days earlier than they’d promised, Verizon had my DSL service working when I returned from work. Setting up my all-in-one DSL modem/wireless router took about 15 minutes, and Broadband Reports’ speed test shows my downstream the same, while my upstream has more than doubled what I had with Comcast.
Comcast, meanwhile, never returned my call on Wednesday asking to cancel my service. I called again today, and was told that my account had already been cancelled (although it’s still running) and that I had missed my cancellation appointment on Saturday. I had not, however, made such an appointment—apparently Comcast’s employees decided that rather than schedule something with me, they’d just show up on Saturday afternoon and see if I was home. Sorry that didn’t work out for you.
So now I’m paying 2/3 of what I was with Comcast, getting more bandwidth, and not having to deal with inept CSRs. If anyone else from Comcast asks me why I’m canceling, I guess I’ll just refer them to this article.
I hope your lack of being around to converse with is a syndrome of a “my life is so fun it’s like a noxzema commercial” social boost. Love the new header by the way.