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I am Matt Thomas.

An enigma, wrapped in a paradox, inside a jelly donut.

Thanks a lot, AppleCare

February 18, 2006

It seems a missing 512mb stick of RAM was the least of my troubles when I got my PowerBook back from AppleCare.

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Commentary

  1. Avatar Bruno February 18, 2006, 10:02 pm

    WTF! Jesus, Apple is getting worst and worst on quality assurance and post-sale repair service. This is a joke. You should do a formal complaint.

    Best,
    Bruno

  2. Avatar Matt Thomas February 18, 2006, 10:06 pm

    The beautiful part is that 30 minutes after posting that video, I had made an appointment at my local Genius Bar to bring it back, and when I tried to re-create the problem, I couldn’t get it to work—or, not-work, as the case may be. A few minutes later it was busted again. Augh.

    Also, I got a call back from AppleCare regarding the lost/stolen memory chip. The girl told me that no one at the repair center had replied to her e-mail yet, but that she’d call me again on Tuesday. This is ridiculous.

  3. Avatar Hans February 18, 2006, 10:28 pm

    Awesome privacy protection… just touch your computer and the screen goes blank! The perfect way to foil prying eyes!

  4. Avatar Jemaleddin February 18, 2006, 10:42 pm

    Wow – that blows goats, man. Looks like one of the cables is loose on the inside or something.

    Do you at least still have the box to enjoy? =-)

  5. Avatar Sheldon Kotyk February 19, 2006, 8:23 pm

    Is that the new blank screensaver hot key?

  6. Avatar johan February 20, 2006, 11:39 am

    Cool feature. I want that to! Nice to have when surfing “bad” thing at school.

    No, seriously apple must be joking with you. Demand a new computer with extra ram immediately!

  7. Avatar Dax February 22, 2006, 3:29 am

    Strange… I never had any bad experiences with Apple! This is just too weird. I guess they hired temps or something. I must admit though, I never had problems with my PowerBook but when coleagues (2 of many with Apple computers) of me send their computer in for repair, they never experienced any problems. Me? All the Apple equipment I bought (computers and iPods) where in tip-top shape, never had a problem (I do know people with iPod problems, but all the iPods with problems are Windows configured).
    I hope they’ll address your problem soon and you won’t be an Apple hater for ever!

  8. Avatar Matt Thomas February 22, 2006, 3:41 am

    Oh man, if you only knew!

    I’m a big, big fan of Apple, to the point that I annoy my friends. I goad everyone I know into considering Macs every time I hear someone’s considering a new computer purchase. I love, love, love my PowerBook.

    Which is mostly why I was so disappointed at the terrible service I got this go-round from AppleCare. I’ve had power adapters, batteries, and even the logic board serviced before, and the ‘Book’s always arrived back in tip-top shape. I can’t believe so much could go so wrong during one repair, though.

  9. Avatar Matt Talty March 7, 2006, 8:59 pm

    Wow, you are one fat dude. Figures we can see an empty place in the distance. You even have fat on your fingers!!!
    Go on diet fat boy.

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